How we can help you
Have you come to the UK to work on a farm or in care on a visa? If you have questions about your rights at work, are worried about mistreatment at work, or just need someone to listen, we’re here.
Need help now? Get in touch
Care workers
If you’re working in social care we can offer you advice and practical support. We…
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Farm workers
If you’re working in agriculture on the UK Seasonal Worker visa we’re here to help.…
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Frequently asked questions
What information should I get from my employer?
You should receive a written contract in your first language and English before your first day. It must include:
- Who your employer is
- Where you’ll work
- Your hours (at least 32 hours/week if you’re on a Seasonal Worker visa)
- Your pay
Each time you’re paid, you must also receive a payslip showing:
- Hours worked
- Pay before and after deductions
- Legal deductions like tax or national insurance
- Agreed deductions (like housing, if you signed for it)
- The net pay (amount you actually receive)
Didn’t get this? Talk to your employer, ACAS – or contact us for help.
What should I do if I’m being treated unfairly or discriminated against?
It’s illegal for employers in Scotland to discriminate against workers based on your race, sex, age, religion, disability, sexual orientation, gender identity, or other protected characteristics.
It’s also illegal to give worse pay or conditions to someone based on visa status, or if they work part-time or temporarily.
If this is happening to you or someone you know, call the Equality Advisory Support Service on 0808 800 0082, or contact us for support and advice.
What should I keep track of while I work?
It’s useful to keep a simple record of:
- Hours worked (start/end times, breaks, type of work, location)
- Expected vs. actual pay (hourly rate or piece rate, payslips, money received)
- Your contract and any agreements (including housing or deductions)
- The address of where you work
These notes can really help if problems come up later.
What are the signs of human trafficking or exploitation?
Warning signs include:
- False promises about the job
- Violence, threats, or insults
- Being forced to work long hours
- Poor or unsafe working/living conditions
- Not being allowed to leave
- Passport or ID taken from you
- Wages withheld or deductions that trap you in debt
If you’re in danger, call 999.
To report concerns or get confidential advice, you can also call the Modern Slavery Helpline on 0800 0121 700.
Or talk to us — we’ll explain your options and refer you to the right support in your language.
How can I contact the Worker Support Centre?
Call us free on 0800 058 1633.
Our helpline is open Tuesday-Friday: 1500-1900 & Saturday: 1100-1600. At all other times, leave a message and we’ll get back to you as soon as we can.
We speak Ukrainian, Russian, Lithuanian, Hungarian, Kurdish Kurmanji, Italian, French, Spanish and English – and we can arrange an interpreter if needed.
You can also email us at support@workersupportcentre.org.uk
Who funds the Worker Support Centre?
We are an independent, non-profit organisation supported by the Scottish Government, the Joseph Rowntree Charitable Trust, the Robertson Trust, the Strategic Legal Fund, Farming the Future, Unbound Philanthropy, the National Lottery and individual giving. This means our help is free, confidential, and focused entirely on your rights and wellbeing.